How to Add a Support Token to Sunstone and connect to the Support Portal

Issue

Sunstone displays whether the OpenNebula instance has official support, to both admins and users. In order to configure this, the support token associated to your support subscription needs to be placed in /etc/one/fireedge/sunstone/sunstone-server.conf file and opennebula-fireedge.service needs to be restarted afterwards.

Requirements

Please contact your account manager if you don't have your support token. It should look like a colon separated string: "132p2ab1:wJJw__HH" (note: this token is invalid and just an example).

Note that there is only one token per OpenNebula zone. Each zone can be configured with High Availability for the front-end, in which case the token can be shared between the OpenNebula instances in the HA cluster. Only customers with framework agreements are allowed to use a single token for all their OpenNebula zones.

Solution

Without a token Sunstone presents the following banner at the bottom line menu:

The token must be placed in Sunstone's configuration file :/etc/one/fireedge/sunstone/sunstone-server.conf

################################################################################
# Check Official support
################################################################################

token_remote_support: 132p2ab1:wJJw__HH

The value for the token_remote_support parameter can be either wrapped with quotes or without them.

After restarting opennebula-fireedge.service as below

systemctl restart opennebula-fireedge.service

the following banner is shown.

As soon as you get "Officially supported" inscription, click "Support" item in the left-sided menu:

You should get sign-in form as shown below:

You can sign into that form by using the same email and password credentials that you use when you log into the OpenNebula customer support portal.

Troubleshooting

If the steps listed above do not help, please, do the following:

• Open "Commercial Support Form" inside Sunstone
• Before clicking "Sign in" button, please, enable Developer mode of your browser by pressing F12
• Select "Network" tab of the Developer mode of your browser, as follows:

• Type your Support Portal credentials, Email and Password, and click "Sign In" button:

• By clicking "POST" line to expand information of the POST request, please, take a screenshot capturing the Headers, Request and Response Tabs, as follows:

Headers tab:

Request tab:

Response tab:

• Create a new ticket via the Support portal, describe your problem and attach taken screenshots with Headers, Request and Response tabs.