Availability for 9x5 Support

This is our generic availability for 9x5 support. Your Order Form may define a different time range Business Hours and Days that prevails over these generic terms. 

  • Default Business Hours means the next hours in business days:
  1. Europe: 9:00 a.m. - 6:00 p.m. Central European Time
  2. America: 8:00 a.m. - 5:00 p.m. Eastern Standard Time
  3. Asia: 10:30 a.m. - 7:30 p.m. India Standard Time 
  • Business Days are Monday through Friday, excluding OpenNebula Systems company holidays
  • OpenNebula Systems Company Holidays in 2017March 20th, April 13rd and 14th, May 1st, 2nd and 15th,  July 25th, August 15th, October 12nd, November 1st and 9th, December 6th, 8th and 25th
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